Frequently Asked Questions
Have a question? We answer everything here.
Questions About Delivery (Before Order)
Ticket shipments become delayed because the tickets are still in the process of being distributed and / or printed. Generally, tickets may not become available for shipment until as late as the week of the event. They will be shipped to you via your chosen FedEx delivery method when they arrive in the seller's office.
The various sellers who list tickets on our website ship tickets via FedEx due to security and customer service concerns. Tickets, like money, are one-of-a-kind items that can't often be reprinted or replaced if lost in the mail. The speedy and secure delivery provided by FedEx ensures that tickets will arrive promptly after they are shipped. (Please note that FedEx shipping doesn't mean tickets will necessarily ship immediately after an order is placed. FedEx shipping speeds only refer to the speed at which you will receive tickets after the tickets themselves are shipped.)
Yes, but restrictions apply based on the ticket order total. Also, your ticket seller may request a signed authorization from you if they need proof that you accept the alternate shipping plan.
The alternate shipping policy is as follows:
- If the order is less than $750, the seller is expected to ship the tickets to the alternate shipping address (please let TL know if there are any problems here).
- If the order is between $750 and $5000, the seller can reject the ticket order due to the address issue or else accept it and ship the tickets to the shipping address.
- If the order is $5000 or greater, no alternate shipping address is allowed.
We require the sellers on our site to utilize FedEx for ticket shipment concerns, but FedEx can't ship to PO Boxes. So if you have a PO box as your shipping address?
- Your tickets will be shipped by the seller to our shipping department. Your tickets will then be shipped out by us via USPS within a day or so and all the revelant tracking info will be emailed to you.
- The seller will contact you (or you could contact the seller) for a physical shipping address that could be used for FedEx shipment.
- If the option during checkout the tickets can be shipped to an alternate shipping address. Please note there are a few restrictions (outlined above) when requesting an order shipped to an alternate address.
When placing orders, will call, local pick-up, and email are only options if specifically mentioned as such on the ticket listing notes. Thus, a ticket listing would have to say (eg) "will call available" or "local pickup near venue" or "can be emailed" to indicate such delivery possibilities. Unfortunately, though, if a ticket listing doesn't advertise will call, email, or local pick-up explicitly, the tickets concerned will likely be shipped via FedEx. This is because the seller most likely will not have the capabilities of sending the tickets in those methods and would need to send them via FedEx.
The emailing of tickets may become delayed because the tickets are still in the process of being distributed by the venue. Generally, tickets may not become available for email until as late as the week of the event. They will be emailed to you when they arrive in the seller's office.
Every ticket on our website can be shipped to the United States, guaranteed. The decision of whether or not to allow international shipping is at the discretion of the ticket seller. Consequently, only orders that have an international shipping option on the checkout page can be shipped internationally. Please note, too, that the shipping address on a ticket order must match the billing address associated with the credit card. This rule applies to both national and international orders and is designed to protect customers against credit card fraud.
These tickets are available for Near Term Special Delivery. Your tickets will be available using one of the following Methods: email, will-call pickup or local pickup. Please keep in mind that the decision of which method will be chosen is up to the ticket seller providing the tickets. After placing your ticket request you will be provided with your ticket seller's contact information so you can contact them directly to arrange the near term delivery of your order.
Questions About Other Issues
All tickets advertised on our website are listed from licensed and / or registered sellers, therefore allowing us to guarantee the authenticity of all tickets posted. It's our goal to provide you with consistent and accurate customer service. This is why you can be assured that all the tickets posted on the site are valid and will permit access to the event.
We are unable to cancel the ticket order you placed through us. Your order has already been placed and your order information has been sent to the relevant ticket seller. Please bear in mind that we are a website through which people across the nation resell tickets to events. As such, we deal with a number of organizations via strict contracts. In fact, it is them with whom your order has been placed, as they are the merchant of record for the transaction.
Cancelled events (including never-played sporting events) entitle customers to a refund minus shipping fess. Customers should contact their ticket seller directly for further information about any proposed refund. (Ticket sellers are the ones who charge customer credit cards and thus are responsible for refunds.) Please note that some sellers may require customers to return any provided tickets before a refund is issued.
Postponed events mean that the event tickets possessed by a customer will be valid for the new date of the event concerned. Please note that event postponement does not entitle customers to a refund of their ticket purchase. This is even true in those rare cases when primary sources may offer refunds for postponed events. Please also note that event cancellations are considered postponements until cancellation is officially announced.
This is because the seller no longer had the exact tickets you requested. This sometimes happens when two people order the same ticket group simultaneously over the internet. In that situation, the person whose order came through first normally gets the tickets. At that point, our sellers search their inventory for alternate tickets with which to supply the remaining customer. If, however, they cannot find tickets of equal or better value, t0hey have no choice but to reject the order. If you are interested in new tickets, please feel free to give us a call at the number below. Our call center reps would be more than happy to help you find new tickets.
The site is completely PCI Compliant. We also have the latest fraud protection technology installed in our system to assure customers a secure buying experience.
We are a secondary market ticket website where sellers from across the country can re-sell tickets to events. As a result, we are not associated with any venue, performer, or box office. Please contact the venue hosting the event you're curious about for answers to your concerns.
If your email address was entered incorrectly please email email@example.com to have your customer receipt resent and contact your ticket seller (information is at the bottom of the customer receipt) to have any emails from them resent. Please make sure to include your order id and correct email address when contacting your ticket seller and firstname.lastname@example.org.
The event insurance is provided by Mondial Assistance. Please contact Mondial Assistance at 1.866.456.3102 with any questions regarding the event ticket insurance.
We are a secondary ticket market, where licensed ticket sellers are able to resell tickets and sometimes tickets may be available on the secondary ticket market before they're available on other sites. This happens because ticket-selling companies often have special access to ticket sales that other people don't. They maybe a member of an official fan club with a sneak-peak access to ticket sales or they have insider connection in the ticketing industry. Either way these listings are available to give you an option to get access to an early ticket guarantee.
All tickets advertised on our website are listed from licensed and / or registered sellers, therefore allowing us to guarantee the authenticity of all tickets posted. It's our goal to provide you with consistent and accurate customer service. As a result, we take ticket fraud very seriously - our reputation depends on it. This is why you can be assured that the tickets are valid and will permit access to the event.
The reason that your tickets went to / from Memphis is because FedEx's main processing plant is located in Memphis and that facility is where your package was processed.
The reason your ticket seller charged your card when they processed your order is because they are taking those tickets out of their available inventory for your order. That being said, your tickets likely haven't shipped yet because they are still in the process of being distributed and/or printed. Once the tickets are shipped, you will receive an e-mail with the FedEx shipping information so you can track your order. If you would like more detailed information as to the expected ship date of your tickets, please contact your ticket seller.
Thank you for your inquiry. We are a secondary market ticket seller who sells tickets through a network of licensed and registered ticket sellers. There are occasions where tickets are emailed, left at will call, or locally picked up if delivery is not an option. However, a delivery fee will still be applied. This fee is non-negotiable and can't be waived unless otherwise pre noted. Please feel free to contact our offices if any assistance is needed.
The practice of requiring additional verification from customers is a common practice that helps our ticket seller's guard against credit card fraud. Please note, that this practice is explained in our terms and policies that you had to agree to in order to place your ticket request. That being said, if you have any questions regarding this authorization please contact your ticket seller since they are the ones requesting it.
We are a secondary market ticket exchange who sells tickets off a network of seller. Unfortunately, we only accept MasterCard, VISA, Discover, and American Express.
We are a secondary market ticket website where sellers from across the country can resell tickets they previously purchased from primary sources. Consequently, the different price on your tickets is what the seller originally paid for them. Typically, sellers resell their tickets for whatever they think people are willing to pay. As a result, the prices of tickets sold through our website are usually either above or below their face value. Please note that this aspect of our ticket pricing is explained fully in our Terms and Conditions, which had to be accepted in order to place a ticket order through our website.
We would like to provide you with further assistance on this request. However, due to the subject matter of your query, it would be best if you were to call our customer support center at 866-856-6228. We are open 7 days a week from 7 AM until 1 AM EST for all your customer service needs. Please do not hesitate to give us a call. We would be more than happy to assist you.
Questions About Delivery (After Order)
We are a secondary market ticket website where sellers from across the country can re-sell tickets to events. As a result, we do not own, price, nor ship the tickets listed on our website. All that is handled by the individual sellers who actually possess the tickets themselves. Therefore, to change this information, it is best to contact the seller of your ticket order.
FedEx typically tries to delivery tickets on three consecutive business days and should leave a door tag each time they stop by your address. FedEx then holds the package at a local facility for a few days before returning it back to the sender's address.
Your tickets were delivered to Connecticut either because your shipping address was a P.O. box and since FedEx doesn't deliver to P.O. boxes the ticket have been shipped to us. That being said, once received they will be shipped to your P.O. box using USPS and a tracking number will be made available to you so you can track your package.
The reason that your tickets went to / came from Memphis is it's a major FedEx's processing plant and that facility is where your package was processed.
There are three things you should do:
- Look outside your home for the tickets. Sometimes FedEx personnel will hide packages in unseen areas so as to prevent any package theft.
- Call FedEx (1-800-463-3339) with your tracking number to ask for more information about the delivery.
- Call the seller of the ticket order for further assistance as they are the ones who shipped the tickets.
FedEx automatically estimates a delivery date for any package based on the date a tracking number is initiated. Some customers may be confused when they see this date and assume that it's a reliable estimation for when their tickets will ship. Please note that the FedEx date is simply automated and in no way related to the ticket order - ie: you should ignore it. You will be emailed separately by the website your order was placed on when your tickets actually ship.
Ticket sellers sometimes create and then cancel FedEx shipping labels through our system because they want to change something about the delivery status of a ticket order. (Sellers have to create new labels to adjust ticket shipment methods, locations, etc., if that is required.) Please nevertheless note that a cancelled FedEx label does not imply a cancelled order. You will be emailed by the website your order was placed on when the seller creates a new tracking number for you.
Questions About Tickets (Before Order)
All tickets advertised on our website are listed from licensed and / or registered sellers, therefore allowing us to guarantee the authenticity of all tickets posted. It's our goal to provide you with consistent and accurate customer service. As a result, we take ticket fraud very seriously - our reputation depends on it. This is why we assure you that your tickets are valid and will permit access to the event.
All seats are guaranteed to be together unless explicitly stated otherwise. We require the numerous sellers who list tickets on our website to adhere rigorously to this standard.
We require the sellers who list tickets on our website to state explicitly if certain tickets are aisle seats. Thus, if the term 'aisle seats' isn't found near a ticket grouping, the seats in that grouping are not guaranteed to be aisle seats.
We can only guarantee that seats labeled as "handicap accessible" or "WC" (wheelchair accessible) or anything of the sort will be disability-access. That's because the tickets listed on our website are owned by different companies and individuals and so only they know the seating specifications of their listings.
Therefore, unfortunately, if you don't see any tickets marked as handicap accessible we cannot guarantee the availability of handicap seating.
Only ticket groups specifically marked 'partial view' or 'obstructed view' are visually blocked to any significant degree. Sellers are required to list this fact when they sell tickets through our website.
Some sellers list tickets as being in multiple sections and/or rows so as to allow for more leeway in providing tickets. Please note that this means a buyer could end up with seats in any of the sections and/or rows specified. Customers should not purchase from generalized listings if they are uncomfortable with the possible range of seating options.
We are a secondary ticket website where people from across the country can resell tickets to events. Consequently, ticket quantities are limited by how many tickets an individual seller possesses in a given section and/or row. Furthermore, ticket sellers often like to sell tickets in such a way that they don't end up with one ticket left over (it's hard to sell single tickets). Due to these reasons, tickets for any event on our website can only be purchased in the quantities available from the drop down menu provided in the ticket grouping.
The tickets listed on our website are being sold by different people throughout the country. These sellers price their tickets based on their individual business policies. One seller may list tickets at $50 apiece and another may list tickets in the same location at $35 apiece. Consequently, the price of a ticket does not always determine the quality of a seat. As a rule, it is therefore better to buy tickets based on stated location rather than price.
Ticket sellers don't advertise seat numbers publically for varied reasons?
- Some sellers are season ticket holders and do not want to reveal seat information.
- Uncertainty: Some sellers simply may not know which seats they're going to distribute to certain customers right immediately after a purchase. These sellers may instead wait to distribute their ticket inventory based on what other people order from their listing. This is to ensure that as many people as possible are accommodated with consecutive and acceptable seating.
- Double-Ordering: There's often a delay in sellers being able to remove ticket inventory from websites once a certain set of tickets is purchased. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time. This would prompt a large number of rejected orders and thus a large number of disappointed customers.
You can sell tickets on a sister site of ours called www.ticketliquidator.com. All you have to do is create a free online profile, and get started selling tickets! We only add a 10% commission to your advertised ticket price (one of the lowest on the internet).
Customers using paperless tickets require the original purchaser of the tickets concerned to have his/her credit card swiped at the venue in order to guarantee event entry. Ticket sellers usually arrange paperless ticketing events in one of two ways?
- A representative from the seller's office will meet you at the venue prior to the venue, wait in line with you, and have the company credit card scanned by venue personnel.
- The ticket-selling company will purchase the paperless tickets initially on a gift card (eg: VISA) and then mail this gift card to any subsequent ticket buyer. This buyer can then take the card (aka: the original purchase card) with them to the venue and have it swiped by venue personnel.
Customers with 'flash' tickets / 'flash' seats access their tickets by swiping a credit card (the one used for the original ticket purchase) at a venue kiosk. This kiosk will then print out a ticket receipt that the event-goer can present to venue personnel as a means to gain entry to the event. Ticket sellers usually arrange flash ticketing by mailing customers a gift card (eg: VISA) that was used by the seller initially to purchase the tickets. This card would thus contain the initial purchase information for the order and thus would generate a viable receipt. Customer should contact their seller directly with any additional questions about flash ticketing.
Zone seating involves venues being sectioned into various chunks called zones. Zones could be labeled as A, B, C or GOLD, SILVER, BRONZE or any such system of categorization. Event-goers are then given options to purchase seats based solely on their Zone location. Please note that unspecified zoned tickets could be located anywhere in the Zone concerned. Customers should thus only buy from a zoned listing if they are comfortable receiving any tickets in that zone.
Questions About Tickets (After Order)
We are a secondary ticket website where sellers from across the country can resell tickets to events. As a result, the name listed on the tickets you've purchased is that of the original purchaser. However, don't worry, because this won't prevent you from going to the event you paid to see. Simply present the tickets as you would if they had your name on them and you will be let in.
Please note that we cannot accept refunds or cancellations for personal order errors. This is because tickets are one-of-a-kind items whose value has a time limit that expires when the event passes. Consequently, if you returned the tickets now, their value would be different than it was when you purchased them. That is why refunding or exchanging tickets is not generally allowed by any major ticketing company in the country.
Nevertheless, thanks to resale sites like ours, you can indeed try to sell your tickets to someone else. Just log onto www.ticketliquidator.com and you can set up a quick (and free) account for selling tickets. Please note, though, that security precautions mean you can only do this if the event is over 7 days away. If the event is closer than that, you could try other internet selling forums for offloading your tickets.
Unfortunately, we do not have the information to answer your request fully. We are a secondary market ticket website where sellers from across the country can re-sell tickets to events. As a result, we do not own, price, nor ship the tickets listed on our website. All that is handled by the individual sellers who actually possess the tickets themselves. Therefore, for an answer to your inquiry, it is best to contact the seller of your ticket order. If you have any other problems or difficulty reaching your ticket seller, please feel free to contact us directly.
Tickets are generally one-of-a-kind items that cannot easily be reprinted or redistributed once they're misplaced. The purpose of such restrictions is to prevent ticketing fraud via multiple printings of the same ticket. Customers should nevertheless contact their seller to see if it is indeed possible for them to re-access any lost tickets.
It sounds like you received what the ticketing industry calls a "paper ticket" as opposed to the "hard tickets" printed out on thick cardstock. Paper tickets are just as valid and just as relevant as the traditional "hard" ticket type. Paper tickets are usually tickets that are initially emailed by the primary seller, printed out by the primary buyer, and then sent to the secondary buyer. Ticket sellers typically prefer to mail e-tickets via FedEx because physical shipment is a more secure form of ticket delivery. It should also be pointed out that we cannot guarantee a given ticket will not be paper-based unless that option is officially discounted on the ticket listing.
There are times when ticket sellers no longer have the exact tickets a customer ordered. This typically occurs when two people order the same ticket group simultaneously over the internet. In that situation, the person whose order came through first normally gets the tickets. At that point, our sellers search their inventory for alternate tickets with which to supply the remaining customer. The goal is to prevent the seller from having to cancel your order. This would only force you to buy tickets again when their price had likely risen due to seating scarcity.
However, the ticket sellers who list tickets through our website are only allowed to provide customers with alternates tickets if such are equal to or better than the tickets originally purchased by the customer.
Some tickets may appear not to be together when they actually are indeed consecutive seats. Many venues have seating separated into odd or even numbering rather than using consecutive numbers. If this is not the case please be sure to contact your ticket seller ASAP so this issue can be addressed accordingly.
Questions About Prices, Fees, and Refunds
The three main perks for purchasing from this secondary market site are:
- It can allows access to tickets for hard to get / sold out events,
- It can allow access to the inventory of a network of ticket sellers
- It can allow customers access to an early ticket guarantee by having tickets on sale before they go on sale to the public.
We are a secondary market ticket website where sellers from across the country can resell tickets they previously purchased from primary sources. As a result, the prices of tickets sold through our website are usually either above or below their face value. Please note that this aspect of our ticket pricing is explained fully in our 'Terms and Conditions,' which had to be accepted in order to place a ticket order through our website. Furthermore, the practice of selling tickets above or below their face value is the norm across all secondary ticket market websites.
We are a secondary ticket market website where sellers from across the country can resell tickets to events. The service fee is the only part of the entire ticket transaction that accrues to our website. It pays for website maintenance, billing security, customer support, and other such website features. The service fee is a set percentage of the ticket price totals and allows us to provide you with a secure and dependable buying experience.
Due to the important part that service fees play in ensuring you a secure and efficient ticketing experience, we regret to say that the fee itself cannot be waived. Added to that, because we work in tandem with a large number of different organizations and websites, we are unable to make unilateral decisions regarding prices and fees.
Generally, you cannot combine the shipping on multiple ticket orders. The inventory posted on our website is listed from different ticket sellers throughout the country. As a result, multiple orders will possibly be shipped from different locations by different people. Unfortunately, this makes combining shipping charges impossible, because separate shipping charges will be incurred by the individual sellers to ship out their tickets.
However, if you happen to place multiple orders and all tickets end up coming from the same seller, you are free to contact the seller concerned and request that the separate shipping charges be combined into one. However, this decision is at the discretion of the seller. Keep in mind, too, that you will not be able to know if the various sellers of your ticket orders are the same person/company until after the orders are placed.
The total that you're quoted on the site doesn't include any applicable state or local taxes as indicated at the time of purchase. Therefore, some states will require a tax on your ticket order than the total shown you on the website. This is because local and state entertainment taxes are so unique that they cannot be tracked easily and accurately by remote systems.
We are a secondary market ticket seller who sells tickets through a network of licensed and registered ticket sellers. There are occasions where tickets are emailed, left at will call, or locally picked up if delivery is not an option. However, a delivery fee will still be applied. This fee is non-negotiable and can't be waived unless otherwise pre noted.
I'm sorry, but our prices are not negotiable and no fees can be waived. We are a secondary ticket market website where sellers from across the country can resell tickets to events. As a result, we work in tandem with a large number of different organizations and websites. This interdependency means we are unable to make unilateral decisions regarding price.
All ticket orders placed through the site are charged in US dollars. Please note that currency exchange charges (if applicable) for non-US customers may apply to ticket orders placed through the website.
We cannot say for sure whether our sellers will choose to lower or raise ticket prices as an event draws near. In truth, ticket pricing often depends on the event itself and its level of popularity. However, it should be noted that sellers can sometimes increase the cost of tickets dramatically due to limited ticket availability. As a result, we recommend that customers purchase tickets as far in advance as possible, both to prevent sudden price escalation and to ensure swift delivery and accuracy in your order.